All paid admission tickets (except specially ticketed experiences) can be refunded up until May 29, 2025, at 12 AM PT.
Refunds will be made for the face value of the ticket at time of purchase, plus any applicable merchandise add-ons. Service charges are non-refundable.
If a prepaid card is used to purchase the order, please hold onto that card just in case of any refunds. Refunds will be returned to the original form of payment only.
To process a refund, log in to your Leap account and click 'Refund Product' beside the ticket type you would like to refund.
VidCon Anaheim reserves the right to change and/or alter the refund terms and conditions at any time deemed necessary. Decisions related to refunds made by VidCon Anaheim are final.
After the refund deadline, all sales are final.